Return and refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@emiliambeauty.com Please note that returns will need to be sent to the following address: [Ozolu iela 2-2, Dzelda, Nīkrāces pagasts, Kuldīgas novads, LV-3320, Latvia] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@emiliambeauty.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union Right of Withdrawal

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item of your order, for any reason and without justification.

How to exercise this right: To cancel your order, contact us at support@emiliambeauty.com with a clear written statement of your decision to withdraw (e.g. "I wish to cancel my order #XXXXX"). You may also use our return request form. The withdrawal period is met if you send your notice before the 14-day period expires.

Conditions for return: Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Please note that sealed beauty and personal care products cannot be returned once the protective seal has been broken, due to health and hygiene reasons.

Cancellations before fulfillment: You may cancel your order at any time before it has been fulfilled and shipped.

Refunds: If your withdrawal is accepted, we will refund you within 14 days of receiving your cancellation notice, using the same payment method you used for your purchase. We may withhold the refund until we have received the returned items.

Return shipping costs: We will cover the cost of return shipping for EU customers exercising their right of withdrawal.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@emiliambeauty.com